Avoid #1 Killer of Business and Personal Relationships!
BY BILL CATES, CSP, CPAE
PRESIDENT, REFERRAL COACH INTERNATIONAL
“Making expectation checks a part of how you interact with your clients will lead to higher client satisfaction and loyalty’’
Have you ever experienced the following situation at work or home?
Someone had an expectation of how a process, meeting, event, or result might play out.
They did not communicate that expectation to you.
That expectation was not met.
Can you relate? Unexpressed and unmet expectations can damage your relationships in all corners of your life. Here are a few examples of expectations that new clients have, but don’t always communicate: