Modern Healthcare Says Star Rating Doesn’t Account for Socioeconomic Status
A recent analysis by the consulting firm SullivanCotter and Modern Healthcare of the new CMS star ratings for hospitals concludes that those institutions with a high percentage of dual-eligible stays do worse than other hospitals in the readmissions category of the CMS ratings, hurting their overall star rating. In a preview report of the upcoming release of the star ratings on Hospital Compare, the CMS didn’t risk-adjust hospitals by dual-eligible stays as it currently does in the Hospital Readmissions Reduction Program. Thus, hospitals in peer groups four and five of that program—or those with the largest percentage of dual-eligible stays—fared worse on average than other hospitals in the readmissions category of the star ratings.
Don’t Miss CAHU Webinar- Jan 16!
CAHU is offering a free new year’s Webinar. Learn what’s changed and what to expect going into 2019. On January 16, 3 p.m. tune in to hear from CAHU’s Vice President of Legislation, Jim Morrison, and CAHU’s Legislative Advocate, Faith Borges. They’ll discuss how elections and more will impact healthcare policy in California. More info at CAHU.org.
Newsweek Ranks Colonial Life No. 1 in Customer Service for DI
Newsweek has recognized Colonial Life as one of America’s Best Companies for Customer Service for 2019. Colonial Life was named the top customer service provider in disability insurance. Way to go, Colonial Life!
Smart Harbor Integrates Smart Digital with HawkSoft’s Insurance Agency Management System
Smart Harbor, a digital technology solutions provider for insurance agents, announced that it has integrated Smart Digital with HawkSoft’s agency management system. Smart Harbor’s digital ecosystem provides agencies with mobile-responsive websites, automated smart forms, chat, automated social media content distribution, local market SEO, online directory listings, and email marketing solutions. The integration with HawkSoft’s agency management system allows sales opportunities, including prospect information, quoting and policy requests to populate HawkSoft seamlessly, enabling agents to process new business faster and more efficiently. Smart Harbor’s announcement follows the recent introduction of its Smart Producer solution which provides a guided, personalized mobile shopping experience. https://smartharbor.com/
New Book Demystifies Culture Decks
Netflix. Hubspot. LinkedIn. These are among some of the most admired companies in the world and part of the reason has to do with company culture. The companies don’t just create a culture, however. They craft culture decks and other vital materials to convey their values, mission, vision and purpose inside as well as outside the organization. Now a new book, Culture Decks Decoded: Transform Your Culture into a Visible, Conscious and Tangible Asset (CCF Publishing, Nov. 8, 2018) by startup and growth company culture expert Bretton Putter looks at outstanding culture decks created by top organizations. Learn more at brettonputter.com