AI-Driven Chatbot answers benefits questions anytime
Riverside-based PayPro Administrators, a one-stop employee benefit administration and payroll processing provider, announced the addition of an artificial intelligence-driven chatbot to the new benefits technology platform they launched in 2020. Pat, the name PayPro bestowed on its virtual assistant, is a secure, AI-driven chatbot that quickly answers questions for benefits plan participants. Plan participants can enter natural language questions or phrases and get back contextual responses specific to their FSA, HSA, HRA, etc. accounts. Examples of things Pat helps participants complete include: checking balances, submitting receipts, understanding claim denials, finding tax documents and reporting lost or stolen cards. Find out more at pagroup.us.