Is the CMS Recording Rule Causing You Issues? Let us know.

Please answer our four survey questions 

CMA’s new requirement for AEP involves recording calls with Medicare clients. To comply, health insurance professionals need to figure out how to not only record calls compliantly but to download calls on demand. When assisting clients with MAPD and PDP plans, the new call recording requirement has generated some responses.

To share your experience, please respond to our survey: “Call Recording: How Was your Experience.”

We will keep the survey open through January, so finish AEP, take a break and please take a moment to complete the survey.

Please use the QR code or download the questions below and email your answers to

  1. On a scale from 1 (poor) to 5 (very good), How did you find the CMS Medicare Call Recording process?
  2. What percent of clients choose not to be recorded?
    • 0-25%
    • 26-50%
    • 51-75%
    • 76-100%
  3. Do you now consider call recording a best practice that benefits you and your clients?                                                               Strongly Disagree                                                       Strongly Agree
  4. Did your FMO help you get the recording set up?

             If NO, how did you get ready? (open answer text box)

We will post the results in all Cal Broker media — website:, Insurance Insider eNewsletter and our monthly magazine.


No Cost Solution Available from

MedicareCENTER, is a proprietary software platform, designed to deliver a crucial new solution that is incredibly simple to use — Call Recording!

Agents needing a smart and efficient way to stay compliant can use the MedicareCENTER’s Call Recording program. It’s easy to seamlessly record all sales calls, store the recordings compliantly and download calls at any time, from anywhere.

This solution is built just for Integrity agents and available at no cost from MedicareCENTER at

Watch a brief video to learn how Call Recording in MedicareCENTER can help agents stay compliant and have more time to focus on what they do best — serve Americans!