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Saturday April 19th 2014

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Brokers Frustrated in Their Efforts to Help Clients Navigate ACA Site

SmallBusinessWhen insurance agent Kelly Fristoe spent 30 minutes helping a client pick a mid-level health plan and the federal marketplace website froze, he called the government’s hotline and tried to finish the application but the operator refused to credit Fristoe as an agent on the application, meaning he wouldn’t get the commission or be listed as the follow-up contract if his client needed help again later. He is one of the many brokers around the country finding frustration as they try to help customers navigate the Affordale care Act’s marketplaces while earning the commissions they’ve long built their businesses around. Some insurers and insurance agents are calling on President Obama’s administration to allow them to bypass healthcare.gov and enroll consumers directly amid growing complaints about problems with enrollment information generated from the website according to a recent report at www.usatoday.com.